Hourly FOH Manager

Front of house managers have a mind for customer experience and service, as well as great people and leadership skills. There are no licensing or certification requirements, but employers value a bachelor degree and prefer one to two years of restaurant management experience.

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
  

• Ensures customer satisfaction with all aspects of the restaurant and dining experience
  

• Handles customer complaints, resolving issues in a diplomatic and courteous manner
  

• Ensures compliance with alcoholic beverage regulations
  

• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
  

• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service

  Maintains sales records and tracks cash receipts

• Prepares and submits operations reports and other documentation requested by the operations manager
  

• Performs other duties as assigned
  
  

• Point of Sale System Experience front of house managers are responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS system
• Organizational Skills front of house managers often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts
• Training as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable
• Leadership Skills its the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customers concerns
• Management hiring, firing, training, and disciplining staff is the front of house managers responsibility, so they must have strong managerial skills
• Customer Service dedication to providing excellent customer service and improving the customer experience are important qualities

  
  

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
  
• Ability to traverse all parts of the restaurant quickly.
  
• Prolonged periods standing and moving quickly throughout the establishment
• Must be able to lift 25 pounds at times.

  
  

Insurance and Benefits offered to full time employees